We ship from within the UK with…
City Link http://www.city-link.co.uk
FedEx International http://www.fedex.com/gb
FedEx UK http://fedex.com/ukservices
Parcel Force http://www.parcelforce.com
Royal Mail http://www.royalmail.com
We use signed for service.
Every order dispatched will receive an email with information about order and tracking. Please be sure that your user account email address is correct.
Delivery within the UK 1-3 days
Delivery across the EU 3-5 days
We cannot be held liable if your order does not arrive ‘in time’, whether this is due to courier error or a delay with Royal Mail, as once your order is despatched we rely entirely on the courier to ensure prompt delivery.
If there is no one available at your specified address, the courier may leave it with your Post Office.
If a non-delivery occurs then a calling card should be left detailing how to request a re-delivery, or alternatively stating a location where you can collect it from.
An order will not be declared ‘lost’ until 28 (twenty eight) working days have elapsed since the original shipment date. Unfortunately until an order is declared ‘lost’ we are unable to re-ship it or refund you as it could still arrive within this period.
If recipient order is returned to us due to : 1.providing insufficient or incorrect address details 2.Not at home or for any other reason fail to receive the order recipient will have to pay for redelivery.If you live outside UK you will also get charged for shipping and return of the item.So please make sure your delivery address is correct.
If your order is returned to us due to you providing insufficient or incorrect address details, you will have to pay for re-delivery. If you live outside the UK you will also get charged for return of the item. Please make sure your delivery address is correct.